Who We Are
Since 2007, Happy at Home Support Services Inc. has been providing trusted, RN-managed home care across Orillia, Barrie, Muskoka, and North Simcoe. Unlike many franchise agencies, we are a locally owned company with an open-door office where families can meet us face-to-face.
We are proud to serve as a non-volume Service Provider for Ontario Health at Home in the Orillia–Couchiching Region since early 2021. This means we are qualified to deliver Personal Support Worker (PSW) services under the direction of Ontario Health at Home coordinators — giving families peace of mind that our team is both highly trained and trusted within the publicly funded system.
We are also currently completing Accreditation with Accreditation Canada, with our survey scheduled for January 2026. This national accreditation reflects our commitment to quality, safety, and continuous improvement in every aspect of care.
Our Values
Our Story
Founder and CEO Sheona Kloostra, RN, spent many years in the emergency department, where she saw families struggle when a loved one suddenly needed care. In 2007, while raising two young children and caring for her aging parent, Sheona recognized the need for a nurse-managed home care agency in her community. With just six caregivers, a laptop, and a phone, Happy at Home was born.
Today, our growing team continues her mission: to help families through life’s most challenging moments — whether after a fall, a new diagnosis, or during end-of-life care.
Our Mission
- To help people remain safely and comfortably at home.
- To provide responsive, reliable, and ethical home care services.
- To support independence and dignity at every stage of aging.
- To collaborate with the publicly funded health system to deliver seamless care.
- To walk alongside clients and families on the journey of palliative care.
Our Values
- Safety First – The well-being of clients and staff is our top priority.
- Client Focus – Serving with dignity, compassion, and respect.
- Integrity – We act with honesty, transparency, and accountability.
- Team Strength – Our caregivers and nurses are the heart of our success.
- Community Commitment – We are proud to serve and give back locally.
Our Commitment
What Makes Us Different
- Ontario Health at Home Service Provider – Delivering PSW services in the Orillia–Couchiching region since 2021.
- RN-Managed Care – Our registered nurses assess, re-assess, and manage all care plans.
- End-of-Life Specialists – Trained through the North Simcoe Palliative Care Network.
- Accreditation Canada (2026) – Completing national accreditation to meet the highest healthcare standards.
· Local & Accessible – We are a community-based business with a walk-in office.
Sheona Kloostra: A Visionary in Homecare
Sheona Kloostra, the founder of Happy at Home Support Services Inc., is a Registered Nurse with a profound dedication to improving the lives of seniors and their families. Her career began in the local emergency department, where she witnessed firsthand the challenges families face when a loved one’s health declines. Motivated by her experiences and her role as a caregiver to her own parents, Sheona launched Happy at Home Support Services with the vision of providing accessible, high-quality homecare. Her leadership and commitment to ethical care have made the company a trusted name in the community.
Our Mission
Dedicated to Ethical Homecare
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Ontario Health at Home Service Provider
Happy at Home has proudly served as a non-volume Service Provider for the Orillia Couchiching Region of Ontario Health at Home since early 2021. This means we are qualified and trusted to deliver Personal Support Worker (PSW) services under the direction of Ontario Health at Home care coordinators. Our team is highly trained and knowledgeable in the publicly funded system, ensuring seamless care alongside provincial programs.
Accreditation Canada (2026)
We are currently completing Accreditation with Accreditation Canada, the national leader in healthcare quality. Our survey is scheduled for January 2026, and we are on track to achieve this important milestone a reflection of our commitment to safety, quality, and continuous improvement. Happy at Home is a trusted, professional organization beyond private pay.